Refund Policy
We want HoopoePro to feel fair. This Refund Policy explains when you can get your money or credits back. It is part of our Terms of Service. Nothing in it limits any rights you have under the law.
The short version
- Credit packs you have not used can be refunded within 14 days of purchase.
- If a job fails, your credits come back automatically.
- You can cancel the monthly plan any time. If you forgot to cancel and have not used that month's credits, ask within 7 days for a refund.
- Credits never expire, so you never lose what you paid for.
This summary helps you read the policy. The full text below is what applies.
1. Credit packs
You can get a full refund of a credit pack if you ask within 14 days of buying it and you have not used any credits from that pack. Credits are used in the order you received them, starting with free credits, then the oldest paid credits.
Once you have used credits from a pack, that pack cannot be refunded, because we pay the AI providers when your jobs run. The credits left in your balance never expire, so you can use them whenever you like.
2. Monthly plan
You can cancel the monthly plan at any time in your account settings. You keep the plan until the end of the period you paid for, and you keep all credits you already received.
We do not give refunds for part of a month. But if you were charged for a renewal you did not mean to keep, ask us within 7 days of the charge. If you have not used any credits from that renewal, we will refund it in full and cancel the plan.
3. Failed and broken jobs
If a job fails to produce a result because of a technical error on our side or at an AI provider, the credits for that job go back to your balance automatically. You do not need to ask.
If a job finished but the result is clearly broken, for example a blank video, a file that will not open or a result cut short, email contact@hoopoepro.com within 30 days with the job details. We will check it and return the credits if the problem was technical.
AI results vary, so a result that is not what you hoped for, such as a style you do not like, is not a technical failure and is not refunded. Each tool shows its cost before you start, so you stay in control of what you spend.
4. Free and promotional credits
Free credits and promotional credits have no cash value and cannot be refunded or exchanged for money.
5. Mistakes and duplicate charges
If you were charged twice, charged the wrong amount or charged after you canceled, tell us and we will fix it and refund the extra amount in full.
6. How to ask for a refund
Email contact@hoopoepro.com from the email on your account with the subject "Refund", and tell us what you bought, the date and why you are asking. We reply within 3 business days. Approved refunds go back to your original payment method, and your bank usually shows them within 5 to 10 business days. When we refund a purchase, we remove the matching credits from your balance.
7. Chargebacks
Please contact us before you dispute a charge with your bank. We can usually fix the problem faster. If you file a chargeback, we may pause your account while the bank reviews it. If the chargeback is decided in your favor, the matching credits will be removed.
8. If your account closes or HoopoePro closes
If you close your account, unused paid credits cannot be refunded unless you are still inside the 14-day window for an unused pack. If we close your account without cause, or if we permanently shut down the Service, we will refund unused paid credits as described in our Terms of Service.
9. Contact us
HoopoePro LLC
[mailing address]
Email: contact@hoopoepro.com